OVERVIEW

This website is operated by KBAKE. Throughout the site, the terms “we”, “us” and “our” refer to KBake. KBake offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

KBake T&C’s

Order Cancellation

Any cancellations will result in the loss of your non-refundable deposit. If you are to cancel a purchase made via the shop, we will refund the order minus a A$25 processing fee (only if at least 7 days’ notice has been given). All cancellations or changes must be in writing. If you cancel your booking within 3 days of your pick up or delivery date, the full booking amount will be forfeited. If you fail to show to your requested appointment time for collection of your order, we may not be available until our next business day for a recollection. We cannot refund for cakes that have not been collected within business hours. We understand that things do come up; if you need to move your date, you will need to notify KBake in writing with notice. The new date will be subject to availability and we may not be able to carry over the deposit.

Order Refunds

We want you to be 100% happy with your KBake order! However, refunds that are requested due to dissatisfaction with design, colour shade, or general decoration will not be honoured. It is up to you to make your design wishes clear by providing enough detail and allowing us to guide you with your design. We trust you have selected KBake because you love our style and trust our professional experience/opinions. If you are unsatisfied with the flavour quality of your cake and request a refund, this will be assessed at the discretion of our staff. In these circumstances, the cake must be returned.

Unfortunately, we are unable to issue a refund for a cake/dessert item that has been consumed.

If you are unhappy at pick up, there is always a good chance of us finding a solution. Please be aware that sending someone else to collect the cake means that this will not be an option to you.

Any damage occurring due to your transport or mishandling after the cake leaves our address, we may be able to help fix but this is entirely up to our availability. So please be very careful, especially with your tall cakes.

Damage

KBake aims to provide as much detail and assistance in relation to best storage for your order in person and via our website. KBake takes no responsibility if a cake is damaged after it has been picked up by the client or a designated person, or delivered to the client’s address or event space.

Order Pickup/Delivery

Orders can be elected to be either picked up from KBAKE address, or to be delivered in the case of weddings. This must be stated at the time of your booking. Orders must be picked up at the agreed upon time as we operate a strict schedule and often have other deliveries or pick ups to fulfil. If you are late, you may have to come back to collect or you may have to pay for delivery/Uber of your cake (we are not responsible if anything happens to the cake, this is just a suggestion).

In order to quote you for delivery, we require an address. Cake delivery times are agreed upon at the time of booking by the client and KBake. All delivery times are given as a delivery window estimate, and KBake will aim to be in touch on the day of delivery to give a more accurate time.

Kbake cannot guarantee the freshness of your product if you are unable to give adequate notice for a change in pick up time.

Design

Due to the nature of the design and creative process, we do not copy or replicate other artists’ work. We may use your inspiration images as inspiration only. No two cakes can ever be the same – even our own designs.

Cake Flowers

If you would like your cake florals to be an exact match to your event flowers, please ask your florist to provide the flowers for your cake. This is the best possible way of ensuring a style/colour match as we only have access to the colours available at the flower markets each week. We do, however, endeavour to match the flower inspiration as closely as possible.

If you do get your florist to provide flowers for the cake, please ensure they have your cake inspiration pictures as we have quite often arrived at venues to find the flowers are not sufficient with what has been requested by the bride and groom.

Agreement of Terms and Conditions

Payment of your deposit is considered that you are in agreement with all terms and conditions. Terms and conditions may be subject to change at any time without notification.

Questions about the Terms of Service should be sent to us at hello@kbakery.com.au

Kbake – Cake Boutique

Sydney’s custom cake boutique